Get in Touch With Us
This page is for reaching the editorial team behind Sweepstakes Casinos. We cover sweepstakes and social casinos available to US players, and a lot of the mail we get is from readers checking a detail before they sign up somewhere — whether a platform serves their state, what a redemption minimum actually is, or why one slot's published return to player figure differs from another's. Email is the way in, and a real person reads what you send.
Write to us at [email protected]. We aim to reply within two business days. We are an independent comparison site, not an operator, so we cannot access your account at any platform, adjust a balance, or release a redemption on your behalf.
Before You Email: Where We Can and Can't Help
| Your question | Who to contact |
|---|---|
| A factual error or stale detail in our coverage | Us — this is the most useful mail we get |
| How the dual-currency model works in general | Us, though we'll usually point you to the relevant guide |
| A pending coin redemption or failed identity check | The operator's support team directly |
| Whether your state is eligible on a specific site | The operator's official rules and terms — availability changes |
| Bonus terms, playthrough, or coin expiration on your account | The operator, using your account reference |
| Concerns about your own play or someone else's | The support lines below, immediately |
We can explain how something normally works across the category. We cannot give legal or tax advice, and we won't tell you that a particular platform is definitely legal for you to use where you live. Sweepstakes casino availability is decided state by state, operators exclude states at their own discretion, and the picture shifts. If that's your question, read the operator's official rules and, if it matters financially, speak to someone qualified.
Corrections: What Helps Us Fix Things Fast
Our pages carry a fact-check date — currently Sep 19, 2026 — and we re-verify the details that move most: eligible states, minimum ages, redemption thresholds, accepted payment methods, and processing windows. Operators change these without announcement, so reader reports genuinely matter.
- Name the page and the exact sentence you think is wrong.
- Tell us what you believe the correct detail is.
- Point us to where you saw it — an operator's terms page, official rules, or a screenshot of the in-account message.
- Note the date you saw it, since terms are often versioned.
We verify against the operator's own published terms before changing anything, and we'll email you back when the page is updated or explain why we left it as it stands.
Questions About RTP and Game Data
A large share of our inbox is about return to player. It's worth saying plainly what we can and can't tell you. RTP is a theoretical long-run figure published by the game studio, not a prediction of any session, and the same title can be deployed at different configured RTP settings by different platforms. Volatility sits alongside it — a high-RTP, high-volatility slot can run cold for a very long stretch without anything being wrong.
We report RTP figures where an operator or studio publishes them, and we say so when a figure isn't published rather than estimating one. We have not tested any game ourselves and we don't claim to have measured payout behavior. If you've found a published RTP that contradicts what we show, send it over — that's exactly the kind of correction we act on.
Questions About the Platforms We Cover
Readers often write asking why a particular site appears where it does. A note on money first: we may earn commission when a reader signs up through some of the links on this site. That relationship never decides a ranking or a rating, and it never changes a factual detail on a page. Our editorial scores are our own assessments, not customer review averages.
Three of the platforms we get asked about most:
Spinblitz
Our highest-rated listing at 10.0, and the one readers email about most, largely because of the headline 100 Million Gold Coins with the BLITZ JACKPOT welcome offer. Worth understanding before you write to us about it: Gold Coins are the play-for-fun currency and carry no redemption value whatsoever. A very large Gold Coin number tells you about session length, not prize potential. The Sweepstakes Coin side is what governs any prize redemption, and it comes with its own playthrough requirement, minimum threshold and identity verification. That's the limitation here — the offer headline is weighted toward the currency that can't be redeemed, so read the official rules for the Sweeps Coin terms before judging it.
Lone Star
Rated 9.9. The welcome offer is up to 500k GC and 105 free SC, and the structure is more transparent than most because the sweeps side is stated up front in the headline rather than buried. "Up to" is doing real work in that figure, though — the full amount typically depends on completing a sequence of steps or purchases rather than landing at signup. If you email us asking why you received less, that's usually the reason, and the operator's promotional terms will spell out the tiers.
Casino.Click
Also rated 9.9, with a smaller, more modest entry offer: 150 extra coins and 10 free spins. We list it because the free spins are tied to specific titles, which suits readers who want to sample games rather than accumulate a balance. The drawback is scale — next to the six-figure coin bundles elsewhere, this won't sustain a long first session, and free spin winnings are commonly credited as promotional coins with their own playthrough and expiration attached.
The Rest of the List
SplashCoins (200% welcome offer), Free Spins (950,000 GC + SC 75 + 20 free spins on Gorilla Slot), Lucky.me (40,000 GC and 40 free SC), Crown Coins (150% welcome bonus), Crash Duel (200,000 GC + 100 free SC), Spree (25,000 GC) and Mr Goodwin (125,000 free coins) all appear in our rankings. Every one of those offers carries conditions — eligibility, playthrough, caps, expiry dates — set out in the operator's own terms. We'll happily explain what a term generally means. We can't confirm what your specific account qualifies for.
Coins, Purchases and Redemptions: What We Get Asked
You don't have to buy anything to take part. Legitimate sweepstakes operators run a no-purchase-necessary method of entry, usually a mail-in request set out in the official rules, alongside daily login rewards and promotional coin drops. Coin packages are optional, and buying them purchases Gold Coins, with Sweepstakes Coins typically included as a free promotional add-on.
On the payment side, US platforms commonly support debit cards, ACH bank transfers and online payment providers, with some offering e-wallets or gift card redemption. Availability differs by operator and can change, so check the cashier before you plan around it. Redemptions run the other way: expect a minimum threshold, identity verification with government-issued photo ID and sometimes proof of address, and a processing window measured in days rather than minutes. Nobody should promise you instant payouts, and we won't.
We also field tax questions. Prize redemptions may be taxable under federal and state rules. Keep your own records of what you redeemed and when, and take that to official guidance or a tax professional — we're not in a position to advise you on it.
What Else You'll Find Across the Site
The same operators generally run more than sweepstakes slots. Alongside reels you'll find table-style games such as blackjack and roulette, live dealer rooms on some platforms, crash and instant-win formats, bingo, and progressive jackpot titles. A few brands also sit within wider gaming groups that run other products entirely. If your message is about a format we haven't covered in depth, say so — that's how we decide what to write next. Readers interested in the offshore and non-restricted side of the market often start with our guide to casinos that operate outside GamStop, which sits in a different regulatory context to the sweepstakes model.
Age, Eligibility and Getting Support
This site is written for adults. Most sweepstakes platforms set a minimum age of 18, some require 21 either everywhere or in particular states, and all of them use geolocation to enforce state restrictions. If you're contacting us about an account belonging to someone underage, tell us and we'll direct you to the operator's compliance channel.
If your message is about gambling harm, please don't wait on our reply window. The National Council on Problem Gambling operates a confidential national helpline, and Gamblers Anonymous runs meetings across the country. Most platforms also offer self-exclusion, purchase limits and cooling-off periods in account settings, and blocking software can restrict access at the device level. We'll always point you to these resources, but reaching them directly is faster than emailing us first.
How We Handle Your Message
- A person reads it. No auto-responder standing in for an actual reply.
- Two business days is our target. Busy stretches can push that out.
- Corrections go to verification first. We check the operator's published terms before editing.
- We don't pass your details to operators. If an issue needs escalating to a platform, we'll tell you how to do it yourself.
- Partnership enquiries are welcome — but they're handled separately from editorial, and they don't influence rankings.
Short version: if it's about something we published, send it to us. If it's about money, coins or verification on your account, the operator's support team will get you there faster. Either way, a clear subject line and the page name at the top of your email saves everyone a round trip.